Can I get a replacement calibration certificate?
Yes, contact your local Authorised Service Centre and request a [...]
Can you turn my PTFE filter around and re-use?
Never. If the filter has signs of contamination, then replace [...]
How often should I change the PTFE filter?
When the filter is showing signs of contamination replace immediately. [...]
Do I need to have the PTFE filter on the instrument?
Yes, it prevents dust / moisture from entering the detector [...]
I noticed the lamp has a chip on it. It still lights up and the instrument reads gas okay. Do I need to get a new lamp?
Yes. The lamp is still functioning but could fail at [...]
Where can I see what firmware / software Cub has?
Firmware versions are displayed on the instrument during start-up and [...]
Where do I send Cub for service or calibration?
To your local authorised service centre.
How often should I calibrate Cub?
We recommend regular bump tests to ensure the unit is [...]
Issues connecting to PC Software?
Make sure you are running both latest versions of Software [...]
Instrument not turning / powering on?
Try connecting the unit to a docking station and ensure [...]
