Can I get a replacement calibration certificate?
Yes, contact your local Authorised Service Centre and request a [...]
Why does my instrument beep every couple of seconds?
The beep is called a ‘confidence beep’ for when the [...]
Where can I find the instrument firmware?
Firmware versions are displayed on the instrument during start-up. Or [...]
Where do I send my instrument for service or calibration?
To your local authorised service centre.
My instrument indicates an E—A message, what do I do?
This indicates that there is no power feedback from the [...]
Are there user serviceable parts on the Cub?
Yes, the filter paper and O Rings inside the caps [...]
How often do I need to replace a stack?
Stacks are considered a consumable, these should be replaced when [...]
My instrument indicates an E—7 message, what do I do?
This indicated that the lamp has failed to strike. Remove [...]
Can I upgrade the firmware / software?
You can upgrade your firmware / software via the PC [...]
How long will the lamp last?
A 10.6 eV has a life of 3 years based [...]
