My instrument indicates an E—A message, what do I do?
This indicates that there is no power feedback from the [...]
Are there user serviceable parts on the Cub?
Yes, the filter paper and O Rings inside the caps [...]
How often do I need to replace a stack?
Stacks are considered a consumable, these should be replaced when [...]
My instrument indicates an E—7 message, what do I do?
This indicated that the lamp has failed to strike. Remove [...]
Can I upgrade the firmware / software?
You can upgrade your firmware / software via the PC [...]
How long will the lamp last?
A 10.6 eV has a life of 3 years based [...]
Can I get a replacement calibration certificate?
Yes, contact your local Authorised Service Centre and request a [...]
Can you turn my PTFE filter around and re-use?
Never. If the filter has signs of contamination, then replace [...]
How often should I change the PTFE filter?
When the filter is showing signs of contamination replace immediately. [...]
Do I need to have the PTFE filter on the instrument?
Yes, it prevents dust / moisture from entering the detector [...]
