My instrument indicates an ERR1 message, what do I do?
This indicates a lamp strike failure. Remove the Mini PID, [...]
Can I upgrade the firmware?
Falco does not have software and can only be upgraded [...]
My instrument is showing me a Err 5?
Firstly, ensure that both ends of the ribbon cable are [...]
My instrument is showing me a err 4?
Firstly, ensure that there are no blockages to the inlet [...]
Can I get a replacement calibration certificate?
Yes, contact your local Authorised Service Centre and request a [...]
I noticed the lamp has a chip on it. It still lights up and the instrument reads gas okay. Do I need to get a new lamp?
Yes. The lamp is still functioning but could fail at [...]
Where can I find the version of firmware Falco has?
Firmware versions are displayed on the instrument during start-up. Or [...]
Where do I send my instrument for service or calibration?
To your local authorised service centre.
How often should I calibrate Falco?
We recommend regular bump tests to ensure the unit is [...]
My instrument indicates a pump error 2 message, what do I do?
This indicates that there is a problem with the fan [...]
